FAQ

We are here to help you with any questions you may have. 
If you do not find what you are looking for, or would like to speak with a member of our wholesale team you may reach us at:

Email: info@jaoltd.com
International inquiries: julie@jaoltd.com
Customer service: wendy@jaoltd.com
Phone: [215] 361 8685
Phone: [888] 296 8685

Customer Service Hours: 
Monday through Friday
9:30 a.m. – 5 p.m. EST

Mailing Address: 
Jao Haus
450 E Main St
Lansdale, PA 19446
USA

OUR PRODUCTS 

What you get when you buy Jao? A female owned and operated company. Made in USA. Original point of view. Quality ingredients and formulations that cannot be found anywhere else. Original for a reason.

Jao products are not tested on animals, only us lucky humans. We use only the very best ingredients in our totally original products. Our multi-purpose products are specially formulated without dyes, petroleum or artifical fragrances. When one product does many things, we buy and consume less.

To support you and your business, we have provided lots of information on each of our products on our website. We are more than happy to answer any questions and provide you with any additional information you need to know about our products. 

SHIPPING

FOB: Lansdale, PA, U.S.A.

We stock and ship all our products from our warehouse in Lansdale. Jao Ltd. does not drop ship or ship c.o.d.

We ship by UPS Ground for domestic orders and USPS Priority Mail International for International orders. We are happy to work with you if there is another shipping method (Freight/DHL/FedEx) that you would prefer to use. We will not ship via any method that does not provide detailed tracking.

ACCOUNT REQUEST

You can submit an application for a new account by completing our Account Request form. Our wholesale department will get back to you as soon we have received all proper documents and information from you and your business. 

ACCOUNT LOGIN

When your account has been approved you will be sent a link to create a username and password which will allow you to log into JaoWholesale.com to place orders. If you have any issues with your login, please contact our wholesale department via email or phone

MAILING LIST

All wholesale customers will be added to our wholesale mailing list. You will receive updates of new products, price changes and anything else pertaining to our products. We respect your inbox and only send emails occasionally.

PLACING ORDERS ON JAOWHOLESALE.COM

Once you have your own username and password, you can login to place your orders directly through JaoWholesale.com. You will receive tracking information when your order has shipped.

TESTERS 

Testers are included with cases of most of our products. Additional testers are available for half of the wholesale cost. Here. We reserve the right to limit the quantity of testers per order.

SAMPLES

Samples are included with each order. Samples are not for resale. 

PRIVACY POLICY

At Jao Ltd. we are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us. We do not share your information with third party vendors. Visit our Privacy Policy page to learn more about how we are protecting your information.

WHERE CAN I BUY YOUR PRODUCTS?

If you are an individual looking to purchase any of our products, you can find them on our retail website: jaobrand.com

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